Research Services
 We know that the highest return on marketing investment that a
law firm can make is in the gathering of current client information. We also know
that conducting client surveys reinforces the fact that you care for the client and that
their patronage is important to your firm.
Client Surveys
Client Surveys are a core business activity of Marketing One. There are many reasons
for firms to undertake a client survey. Including to:
- assess level of client satisfaction
- determine the client's current and future service requirements
- ensure client database details are up-to-date
- gain a greater understanding of the client's business objectives
- reinforce client relationships
- discover areas of dissatisfaction
- understand client's buying motives
- discover further service requirements
- promote and cross sell the firm's other services
- increase referrals
- explore perceptions of new ideas, concepts or marketing initiatives
- better understand community perception of the firm
- differentiate your firm from other law firms
Surveys
Marketing One is able to provide law firms with surveys of all types.
These include:
- Online Surveys
- Email Surveys
- Written Surveys
- Telephone Surveys
- Focus Groups
- Individual Interviews
For further information on client surveys within law firms we recommend you visit some
links to articles on the Useful Links page of this website. Click
here to go to Useful Links page.
Other Surveys / Research Capabilities
Marketing One also undertakes a range of other research projects. These include
Employee Surveys, Referrers Surveys, Training Need Analysis, Competitor and Market
Analysis.
A representative of Marketing One would be pleased to discuss your requirements. |
