With new algorithms being updated & developed, every second of each day, and the development of systems in today’s advertising landscape brings a new wave of terminology with which digital marketing specialists need to learn to remain relevant and up to date. As we continue down these groundbreaking pathways, we will continue to see the wold quickly integrate and entwine itself around the use of technology. The lines concerning what we do in the digital space– in regards to how we interact with day to day life will begin blur as the lines shift.
As individuals start to adapt their behaviours, digital marketers, sales representatives, as well as customer service specialists, will need to react in order to stay ahead of the game in their respective fields. Rather than adapting to multiple new digital experiences such as a new desktop, laptop, apple watch and even start fridge experience, it will be critical that we form one holistic user experience. This channel is referred to as an omnichannel experience, an experience that customers can make use of at any time.
The phrase “omnichannel” may be a digital buzzword, but it refers to a massive shift that is critical in thinking. Marketing specialists are now required to give customers and their target market a seamless, enjoyable experience regardless of what channel or device they’re using at any given time.
It is now viable for consumers to engage with a business in a physical location, online via a website or mobile app. Other consumer touchpoints include catalogues and social media. Customers can access products as well as services via calling a business on the mobile or using an app on their mobile (such as WeChat, Viber, Messenger etc.), tablet or desktop. Each aspect of the customer’s user experience must be seamless and complementary to their existing processes.
The term ‘multichannel marketing’ is quite self-explanatory. This phrase refers to digital actions that arise across various channels. Perhaps, you haven’t heard this term in the past. However, the chances are that you’re already incorporating a component of multichannel digital marketing are high.
Almost every company or brand, right down to the smallest freelancers, practises multichannel advertising and marketing. For instance, say that you run a small craft company and you promote personalised paper goods from your home. If you have a shop on Etsy or Shopify (an online presence), sell your save on social media (also online), and participate in art fairs (an offline presence) you are collaborating in multichannel advertising.
Multi- and omnichannel approaches to advertising and digital marketing are different. Omnichannel digital marketing puts the customer at the epicentre of everything that is completed to make sure a consistent unified experience at each touchpoint. This is in place of merely enabling that consumer touchpoint.
To better describe the uniqueness of multichannel in addition to omnichannel advertising strategies, there are some distinct differences, including:
The multichannel approach aims to communicate to the consumer through via every possible channel available. Multichannel marketing is about throwing out the widest screen to draw in every possible engagement from the customer. Companies utilising a multichannel approach are taking over two or extra channels to interact with their consumers. The most popular of these channels are social media and email.
On the other hand, the omnichannel technique relates to the use every possible channel to engage with customers as a strategy to make sure that the customer has a brilliant overall interaction with the brand over every single channel. The overarching principle of this strategy is to develop a deep connection between the consumer and the brand/product.
Companies which incorporate omnichannel strategies are meticulous about ensuring their clients receive the same experience in addition to messaging with each channel. A consistent image of the brand, as well as message, are responsible for ensuring a heightened experience of familiarity as well as a developing relationship with the brand.
Marketers who implement an omnichannel advertising and marketing strategy need to ensure that all internal departments are on board and, also, are in track with the messaging. For instance, PR, customer success and social media need to all be representing a consistent and unique message to make sure the strategic implementation is effective.
Another priority of omnichannel marketing is knowing a way to limit the extensive level of effort required to deliver a united brand and message from the customer experience without sacrificing the quality. There is a trend toward thinking about the numerous channels, which are available to communicate with consumers today, as just additional alternatives that need to be exhausted. This characteristic appeals more towards the omnichannel digital marketing strategy than multichannel. Omni-channel digital marketing involves using customer data and analytics to understand where effort is within the consumer experience and discover ways to reduce or minimise the actual costs.