Complaints Handling Policy

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Complaints Handling Policy

If you would like to make a complaint to Marketing One Group, please email [email protected].

We strive to uphold the greatest levels of service and communication in the industry, so should the unlikely event occur that you need to lodge a complaint against , our service, any of our staff, or our general industry conduct, please make use of the above address.

Once a complaint email is lodged, we will ensure that you’re responded to within 7 days.

If, for whatever reason, you do not obtain adequate support, response or are not satisfied with the outcome of your query via the above contact, you may write to us via the following address:

Level 6/316 Adelaide St, Brisbane City QLD 4000, Australia


The management team will fully investigate your complaint within 10 working days, and will respond to your complaint within 15 days.

For .au further complaints and policies please also see the auDA website.

For .uk further complaints and polices please also see the Nominet website.